EMS Ambulance Misuse Campaign

The EMS Unit of the Philadelphia Fire Department handles over 270,000 9-1-1 calls each year. Many calls are not life threatening medical emergencies, which burdens the emergency response system. The following documents were developed to help Philadelphia residents and facility managers plan for non-life threatening medical emergencies.


The links provided give information about preparing and responding to minor emergencies and medical care management.


Non Medical Emergency Planning – tips for planning non-emergency medical care

Facility Planning Guide – tips for designing emergency response protocols

Resource Guide – links for chronic care management, transportation resources and first aid information