In February, Philly311 welcomed two Agents from Independence Blue Cross. These individuals are working with us for the next six months; they bring their private sector call center and customer service expertise to benefit the City.

Joe Frick, IBC's president and CEO states, "All of us at Independence Blue Cross want to congratulate the Mayor on establishing this very important capability that will have a positive impact on so many residents of our city. We are very pleased to collaborate with the city on Philly311."

Our Managing Director, Camille Barnett is very positive about this development as well. She states, "I have not heard of another 311 call center in the country that has this kind of public-private sector partnership. We are excited to have Independence Blue Cross partner with us in providing excellent customer service, and we hope this is just the beginning of similar partnerships,"

"Our Philly311 call agents can benefit from private sector best practices, the agents from IBC can benefit from learning more about how the city works, and there is a mentoring opportunity for our newer agents," said Rosetta Carrington Lue, Philly311 Contact Center Director. "It's a win-win-win situation."

Thank you to Independence Blue Cross from everyone in Philly311.