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City of Philadelphia

Philly311’s Leadership Team

Contact Us

Call 3-1-1 for information or help with the City of Philadelphia Government services.

We can be reached directly at (215)686-8686 if for any reason you can't dial 311.

Hours of Operation:
Call Center:
Monday - Friday
8:00AM-8:00PM

Walk-In Office:
Monday - Friday:
8:15AM-4:15PM

Closed
Saturday, Sunday, and Holidays

Location:
City Hall
Room 167
Philadelphia PA 19107 
The Philly 311 Team
Tim Thornton, Executive Director
As the new Executive Director of Philly311, Tim brings more than 30 years of executive experience helping organizations improve customer experience through customer journey projects that integrate website usage, call center contacts, and other channel interactions to improve service. Tim’s expertise with people, processes, and technology alignment will help the City to continue to move forward in improving services to our customers. Tim was part of Mayor Kenney’s transition and had an opportunity to learn about opportunities and challenges within City government.

Starting out as one of the first technology hires, Tim was with the Vanguard Group of Investments from 1982 to 2014. While at Vanguard, Tim implemented technology projects that improved the service experience for millions of clients and enabled the organization to grow.

Graham Quinn
Graham Quinn currently serves as the Administrative Operations Manager for the City of Philadelphia’s Philly311. Graham earned an MBA from The George Washington University and was selected for the Potomac Fellowship award as well as earning a BA from the University of Colorado of Boulder. Graham's professional background is in Finance and Strategy. He brings over 10 years of experience managing teams for Fortune 100 companies as well as several start-ups and joined Philly311 in 2012. He was given the Customer Engagement Award by the Managing Director's office of the City of Philadelphia for his work on the Philly311 Mobile Application. Graham oversaw the implementation and launch of the Philly311 Mobile App which received City Paper’s 2012 Big Vision Award in the category of Government and Politics and implementation of the new City of Philadelphia 311 Customer Relationship Management (CRM) system.

Graham is committed to exceeding customer expectations and is a passionate leader. He brings an exceptional attention to detail and enjoys connecting data to better customer service.