About philly311.

Philly311 will:

Connect You - Provide directory assistance to connect you directly to City employees and City departments

Answer Your Questions - We have the critical answers you need about important City services through our information services system.

Deliver You Faster Services - Customer Service Specialists are trained to assist you in obtaining City services. They will transfer your service request to the relevant department and track your request until the problem is solved.

Update You on Special Events - 3-1-1 is the number to call if you need information about special events hosted by the City of Philadelphia.